Terms and Conditions

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                         TERMS AND CONDITIONS
                DispatchHub - A Service of Duck Programs Inc.
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Effective Date: December 10, 2024
Last Updated: March 23, 2026


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*** IMPORTANT NOTICE ***
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BY SUBSCRIBING TO AND PAYING FOR DISPATCHHUB, YOU ACKNOWLEDGE THAT YOU HAVE
READ, UNDERSTOOD, AND AGREE TO BE LEGALLY BOUND BY ALL TERMS AND CONDITIONS
SET FORTH IN THIS AGREEMENT.

Your payment constitutes acceptance of these Terms and Conditions. If you do
not agree to these terms, you must not use the Service and should not complete
payment.


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1. AGREEMENT TO TERMS
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These Terms and Conditions ("Terms," "Agreement") constitute a legally binding
agreement between you ("User," "you," or "your") and Duck Programs Inc.
("Company," "we," "us," or "our") governing your access to and use of
DispatchHub (the "Service"), including the website located at dispatchhub.io,
the mobile applications (iOS and Android), and all related APIs and services.

By creating an account, accessing the Service, or making a payment, you
represent that:

- You are at least 18 years of age
- You have the legal capacity to enter into binding contracts
- You are not prohibited from using the Service under applicable law
- All information you provide is accurate and truthful


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2. DESCRIPTION OF SERVICE
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DispatchHub is a software-as-a-service (SaaS) platform that enables
organizations to create, manage, and deliver dispatch calls through various
output methods, including but not limited to:

- Text-to-speech audio generation and voice broadcast
- Integration with Zello communication platforms
- Radio-over-IP (RoIP) systems (where available)
- Push notifications to mobile devices
- Web dashboard and mobile app for call management

The platform includes features such as team and role management, coordinator
approval workflows, call activity logging, inventory tracking, and
multi-organization support. The Service is provided on a subscription basis
with usage quotas based on your selected plan. We reserve the right to modify,
enhance, or discontinue features at our discretion.


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3. ACCOUNT REGISTRATION AND SECURITY
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3.1 ACCOUNT CREATION

To use DispatchHub, you must create an account by providing accurate and
complete information. You are responsible for maintaining the confidentiality
of your account credentials.

3.2 ACCOUNT RESPONSIBILITY

- You are solely responsible for all activities that occur under your account
- You must immediately notify us of any unauthorized access or security breach
- You may not share your account credentials with others
- You may not create multiple accounts to circumvent usage limits
- You may not transfer or sell your account to another party

3.3 ORGANIZATION MEMBERSHIP

You may be invited to join one or more organizations within DispatchHub. Your
access and permissions within each organization are determined by the
organization's administrators. Organization administrators may remove your
access at any time.

3.4 ACCOUNT TERMINATION

We reserve the right to suspend or terminate your account at any time for
violations of these Terms, fraudulent activity, non-payment, or any other
reason at our sole discretion.


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4. SUBSCRIPTION, BILLING, AND PAYMENT TERMS
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4.1 SUBSCRIPTION PLANS

DispatchHub offers various subscription tiers with different usage quotas,
features, and pricing. Pricing and plan details are available on our website
at dispatchhub.io.

We reserve the right to modify pricing, add new tiers, or change plan features
with 30 days' notice to existing subscribers.

4.2 PAYMENT AUTHORIZATION

*** BY COMPLETING PAYMENT, YOU EXPRESSLY AGREE TO ALL TERMS AND CONDITIONS IN
THIS AGREEMENT. Your payment authorization serves as your electronic signature
and binding acceptance of these Terms. ***

All payments are processed securely through Stripe. You authorize us to charge
your payment method on a recurring basis according to your selected billing
cycle.

4.3 BILLING CYCLE

- Subscriptions are billed monthly in advance
- Your billing cycle begins on the date of your initial subscription
- Automatic renewal occurs unless you cancel before the next billing date
- Usage quotas reset at the beginning of each billing cycle

4.4 USAGE QUOTAS AND OVERAGE

Each subscription tier includes specific monthly quotas for dispatches, TTS
characters, and other resources. If you exceed your quota:

- Your service may be temporarily restricted until the next billing cycle
- You may be required to upgrade to a higher tier

4.5 PAYMENT METHOD

You must provide a valid payment method and maintain current billing
information. If your payment fails:

- We will attempt to notify you and retry the charge
- Your service may be suspended after 7 days of non-payment
- Your account may be terminated after 30 days of non-payment
- You remain responsible for all outstanding charges


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5. NO REFUND POLICY
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*** ALL SALES ARE FINAL. DISPATCHHUB DOES NOT PROVIDE REFUNDS UNDER ANY
CIRCUMSTANCES. ***

5.1 NO REFUNDS

By subscribing to DispatchHub, you acknowledge and agree that:

- All payments are non-refundable
- No refunds will be issued for unused portions of a billing cycle
- No refunds will be issued for service interruptions, errors, or failures
  of any kind
- No refunds will be issued for dissatisfaction with features or functionality
- No refunds will be issued for user configuration errors or inability to use
  the Service
- No refunds will be issued for third-party service outages, changes, or
  failures (including but not limited to Zello, Google Cloud, or any other
  external platform)
- No refunds will be issued for account suspension or termination due to
  Terms violations
- No credits or pro-rated refunds will be issued for mid-cycle cancellations

5.2 CANCELLATION

You may cancel your subscription at any time through your account settings or
by contacting support. Cancellation takes effect at the end of your current
billing cycle. You will retain access to the Service until the end of the
paid period, but no refund will be provided for the remaining time.

5.3 ACKNOWLEDGMENT

You acknowledge that this no-refund policy is a material term of this
Agreement and that you have agreed to it knowingly and voluntarily as a
condition of using the Service.


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6. THIRD-PARTY SERVICES AND INTEGRATIONS
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6.1 NO AFFILIATION WITH THIRD PARTIES

*** DISPATCHHUB AND DUCK PROGRAMS INC. ARE NOT AFFILIATED WITH, ENDORSED BY,
SPONSORED BY, OR CONNECTED TO ZELLO, GOOGLE, APPLE, STRIPE, OR ANY OTHER
THIRD-PARTY SERVICE PROVIDER. ***

We are an independent software provider that offers integration capabilities
with third-party platforms. Any references to third-party services are for
descriptive purposes only and do not imply endorsement or partnership.

6.2 THIRD-PARTY TERMS AND POLICIES

When you integrate DispatchHub with third-party services, you are also subject
to those services' terms of service, privacy policies, and acceptable use
policies. You are responsible for:

- Reading and accepting third-party terms of service
- Maintaining valid accounts and subscriptions with third-party providers
- Complying with third-party usage policies and restrictions
- Resolving billing or technical issues directly with third-party providers

6.3 NO RESPONSIBILITY FOR THIRD-PARTY ACTIONS

*** WE TAKE ABSOLUTELY NO RESPONSIBILITY FOR: ***

- The availability, reliability, or performance of any third-party service,
  including but not limited to Zello, Google Cloud, Firebase, Stripe, Apple
  App Store, Google Play Store, or any RoIP/radio system
- Changes to third-party APIs, pricing, or functionality
- Data breaches, security incidents, or privacy violations by third parties
- Termination or suspension of your third-party accounts
- Incompatibility issues arising from third-party updates
- Loss of functionality due to third-party service discontinuation
- Any damages, losses, or expenses resulting from third-party service issues

6.4 ZELLO INTEGRATION SPECIFICALLY

If you use the Zello voice output feature, you acknowledge that:

- A separate Zello account is required and must be purchased directly from
  Zello
- A dedicated Zello bot account is required for DispatchHub to transmit
- DispatchHub has no control over Zello's service availability, audio quality,
  API changes, or account policies
- Zello may change or discontinue their service at any time without notice to
  us
- We are not liable for any issues arising from the Zello integration,
  including failed transmissions, audio quality problems, or account
  restrictions

6.5 SERVICE COMPATIBILITY

We make reasonable efforts to maintain compatibility with third-party services,
but we cannot guarantee uninterrupted compatibility. Third-party providers may
change their APIs or policies without notice, which may affect DispatchHub
functionality. We are not liable for such changes.


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7. FCC COMPLIANCE AND RADIO COMMUNICATIONS RESPONSIBILITY
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*** CRITICAL: YOU ARE SOLELY, EXCLUSIVELY, AND COMPLETELY RESPONSIBLE FOR
COMPLIANCE WITH ALL FEDERAL COMMUNICATIONS COMMISSION (FCC) RULES,
REGULATIONS, AND ALL OTHER APPLICABLE TELECOMMUNICATIONS LAWS. ***

7.1 USER RESPONSIBILITY FOR ALL FCC AND TELECOMMUNICATIONS COMPLIANCE

By using DispatchHub, you acknowledge and agree that:

- YOU bear sole responsibility for compliance with all FCC rules and
  regulations, including but not limited to Part 90, Part 97, and any other
  applicable sections of the Code of Federal Regulations (CFR) Title 47
- YOU are responsible for obtaining and maintaining all required FCC licenses
  and authorizations
- YOU must operate all radio equipment only within the frequencies, power
  levels, and geographic areas authorized by your license
- YOU must comply with all FCC identification, logging, and recordkeeping
  requirements
- YOU must not cause harmful interference to other radio services
- YOU are responsible for compliance with any state or local telecommunications
  laws in addition to federal regulations

7.2 DISPATCHHUB TAKES NO RESPONSIBILITY FOR FCC COMPLIANCE

*** DUCK PROGRAMS INC. AND DISPATCHHUB: ***

- Do NOT hold, apply for, or manage FCC licenses on your behalf
- Do NOT monitor, verify, or audit your radio transmissions for compliance
- Do NOT verify that you possess required FCC licenses before allowing use
- Do NOT provide legal advice or guidance regarding FCC or telecommunications
  regulations
- Take NO responsibility whatsoever for your compliance or non-compliance
  with FCC rules
- Are NOT liable for any FCC violations, enforcement actions, fines, penalties,
  license revocations, equipment seizures, or criminal prosecution arising
  from your use of the Service

7.3 FCC ENFORCEMENT AND PENALTIES

You acknowledge that FCC violations can result in severe consequences,
including:

- Monetary forfeitures (fines) up to tens of thousands of dollars per
  violation
- License revocation or suspension
- Criminal prosecution for willful or repeated violations
- Equipment seizure
- Cease and desist orders

*** You accept full personal and financial responsibility for any and all such
consequences. Duck Programs Inc. shall bear no liability of any kind. ***

7.4 INDEMNIFICATION FOR FCC AND REGULATORY ISSUES

You agree to indemnify, defend, and hold harmless Duck Programs Inc.,
DispatchHub, and their officers, directors, employees, contractors, and agents
from and against any and all claims, demands, damages, losses, liabilities,
costs, and expenses (including reasonable attorneys' fees and legal costs)
arising from or related to:

- Your violation of any FCC rules or regulations
- Your violation of any state or local telecommunications laws
- FCC or other regulatory enforcement actions taken against you
- Third-party claims arising from your radio transmissions
- Harmful interference caused by your radio operations
- Any investigation or proceeding related to your regulatory compliance


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8. ACCEPTABLE USE POLICY
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8.1 PROHIBITED ACTIVITIES

You agree NOT to use DispatchHub for any of the following purposes:

- Any illegal activities or violations of local, state, federal, or
  international law
- Transmitting threatening, harassing, defamatory, or obscene content
- Spamming or sending unsolicited commercial messages
- Impersonating any person or entity or falsely representing affiliation
- Interfering with or disrupting the Service or connected networks
- Attempting to gain unauthorized access to systems or accounts
- Reverse engineering, decompiling, or disassembling the Service
- Reselling or redistributing the Service without authorization
- Using the Service in any manner that violates third-party rights
- Automating access to the Service to exceed usage quotas

8.2 CONTENT RESPONSIBILITY

You are solely responsible for all content you create, transmit, or distribute
using DispatchHub. We do not pre-screen content but reserve the right to
review and remove content that violates these Terms.

8.3 ENFORCEMENT

Violation of this Acceptable Use Policy may result in immediate suspension or
termination of your account without refund, and we may report illegal
activities to law enforcement.


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9. INTELLECTUAL PROPERTY RIGHTS
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9.1 OUR INTELLECTUAL PROPERTY

DispatchHub, including all software, code, designs, logos, trademarks, and
content, is the exclusive property of Duck Programs Inc. and is protected by
copyright, trademark, and other intellectual property laws. You receive a
limited, non-exclusive, non-transferable license to use the Service in
accordance with these Terms.

9.2 YOUR CONTENT

You retain ownership of all content you create using DispatchHub (dispatch
messages, audio files, etc.). However, you grant us a worldwide, royalty-free
license to store, process, and transmit your content as necessary to provide
the Service.

9.3 TRADEMARKS

"DispatchHub" and associated logos are trademarks of Duck Programs Inc. All
third-party trademarks (including "Zello") are the property of their
respective owners and are used for identification purposes only.


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10. SERVICE AVAILABILITY AND SUPPORT
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10.1 SERVICE LEVEL

We strive to maintain high service availability but do NOT guarantee
uninterrupted, error-free, or 100% uptime. The Service is provided "AS IS"
without warranties of any kind.

10.2 MAINTENANCE AND DOWNTIME

- We may perform scheduled maintenance with reasonable advance notice
- Emergency maintenance may occur without notice
- We are not liable for downtime during maintenance periods

10.3 SUPPORT

Technical support is provided via email at [email protected]. We aim to
respond within 48 hours during business days but do not guarantee specific
response times.


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11. DATA PRIVACY AND SECURITY
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Our collection, use, and protection of your personal information is governed
by our Privacy Policy, which is incorporated into these Terms by reference. By
using DispatchHub, you also agree to our Privacy Policy available at
dispatchhub.io/privacy.html.

While we implement security measures, we cannot guarantee absolute security.
You use the Service at your own risk and are responsible for maintaining the
security of your account credentials.


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12. DISCLAIMERS AND LIMITATION OF LIABILITY
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12.1 DISCLAIMER OF WARRANTIES

*** THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF
ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED
WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE,
NON-INFRINGEMENT, OR COURSE OF PERFORMANCE. ***

Duck Programs Inc. makes no warranties that:

- The Service will meet your requirements or expectations
- The Service will be uninterrupted, timely, secure, or error-free
- Results obtained from the Service will be accurate or reliable
- Any errors in the Service will be corrected
- Third-party integrations will continue to function
- Voice dispatches will be delivered successfully via Zello or any other
  external platform

12.2 LIMITATION OF LIABILITY

*** TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL DUCK
PROGRAMS INC., ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY
INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING
BUT NOT LIMITED TO: ***

- Loss of profits, revenue, or business opportunities
- Loss of data or information
- Business interruption
- Loss of goodwill or reputation
- FCC fines, penalties, or enforcement actions
- Costs of procurement of substitute services
- Damages arising from third-party service failures (including Zello, Google
  Cloud, Firebase, Stripe, or any other external service)
- Damages arising from radio transmissions or telecommunications activities
- Failed or delayed dispatch deliveries
- Any damages resulting from reliance on the Service for emergency or
  safety-critical operations

*** WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY
OTHER LEGAL THEORY, AND WHETHER OR NOT DUCK PROGRAMS INC. HAS BEEN ADVISED OF
THE POSSIBILITY OF SUCH DAMAGES. ***

12.3 MAXIMUM LIABILITY CAP

*** IN NO EVENT SHALL DUCK PROGRAMS INC.'S TOTAL LIABILITY TO YOU FOR ALL
DAMAGES, LOSSES, AND CAUSES OF ACTION EXCEED THE AMOUNT YOU PAID TO US IN THE
THREE (3) MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED DOLLARS ($100),
WHICHEVER IS LESS. ***

12.4 BASIS OF THE BARGAIN

You acknowledge that the limitations in this section are fundamental elements
of the agreement between you and Duck Programs Inc., and that we would not
provide the Service at the current pricing without these limitations.


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13. INDEMNIFICATION
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You agree to indemnify, defend, and hold harmless Duck Programs Inc.,
DispatchHub, and their respective officers, directors, employees, contractors,
agents, licensors, and suppliers from and against any and all claims, actions,
demands, liabilities, damages, losses, costs, and expenses (including
reasonable attorneys' fees and legal costs) arising from or related to:

- Your use or misuse of the Service
- Your violation of these Terms
- Your violation of any law or regulation, including FCC rules
- Your violation of third-party rights
- Content you create, transmit, or distribute using the Service
- Your radio transmissions or telecommunications activities
- Claims by third parties arising from your use of the Service
- Your failure to comply with any applicable regulatory requirements

This indemnification obligation survives termination of your account and these
Terms.


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14. MODIFICATION AND TERMINATION
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14.1 MODIFICATION OF TERMS

We reserve the right to modify these Terms at any time. Material changes will
be communicated via email or Service notification at least 30 days before
taking effect. Your continued use after changes become effective constitutes
acceptance. If you do not agree, you must cancel your subscription.

14.2 MODIFICATION OF SERVICE

We may modify, suspend, or discontinue any aspect of the Service at any time,
including features, availability, or pricing, with or without notice. We are
not liable for any modifications, suspensions, or discontinuations.

14.3 CANCELLATION BY USER

You may cancel your subscription at any time through your account settings.
Cancellation takes effect at the end of your current billing cycle. No refunds
are provided for the current period or any prior period.

14.4 TERMINATION BY US

We reserve the right to suspend or terminate your account immediately, without
notice or refund, for:

- Violation of these Terms
- Fraudulent or illegal activity
- Non-payment of fees
- Abuse of the Service or support resources
- Any other reason at our sole discretion

14.5 EFFECT OF TERMINATION

Upon termination:

- Your access to the Service will be immediately revoked
- Your data may be deleted after 30 days (export your data before canceling)
- All licenses granted to you under these Terms will immediately terminate
- You remain liable for all charges incurred before termination
- No refunds will be issued
- Sections of these Terms that by their nature should survive will survive
  termination


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15. DISPUTE RESOLUTION AND ARBITRATION
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15.1 INFORMAL RESOLUTION

Before initiating arbitration or litigation, you agree to first contact us at
[email protected] to attempt to resolve the dispute informally. We will
attempt to resolve disputes in good faith for at least 30 days.

15.2 BINDING ARBITRATION

Any dispute, claim, or controversy arising out of or relating to these Terms
or the Service that cannot be resolved informally shall be settled by binding
arbitration administered by the American Arbitration Association (AAA) under
its Commercial Arbitration Rules.

- Arbitration will be conducted by a single neutral arbitrator
- The arbitration will take place in the United States
- Each party will bear its own costs and fees
- The arbitrator's decision will be final and binding
- Judgment on the arbitration award may be entered in any court of competent
  jurisdiction

15.3 CLASS ACTION WAIVER

*** YOU AGREE THAT DISPUTES WILL BE RESOLVED ON AN INDIVIDUAL BASIS ONLY. YOU
WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE
ARBITRATION. ***

15.4 SMALL CLAIMS COURT

Either party may pursue a claim in small claims court if the claim qualifies
and remains in small claims court.


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16. GOVERNING LAW AND JURISDICTION
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These Terms shall be governed by and construed in accordance with the laws of
the State of New York, United States, without regard to its conflict of law
provisions.

You agree that any legal action or proceeding (other than arbitrated claims)
shall be brought exclusively in the federal or state courts located in Nassau
County, New York, and you consent to the personal jurisdiction of such courts.


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17. GENERAL PROVISIONS
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17.1 ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, constitute the entire agreement
between you and Duck Programs Inc. regarding the Service and supersede all
prior agreements and understandings.

17.2 SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, the
remaining provisions will remain in full force and effect, and the invalid
provision will be modified to the minimum extent necessary to make it valid
and enforceable.

17.3 WAIVER

Our failure to enforce any right or provision of these Terms will not
constitute a waiver of that right or provision. Any waiver must be in writing
and signed by an authorized representative of Duck Programs Inc.

17.4 ASSIGNMENT

You may not assign or transfer these Terms or your account without our prior
written consent. We may assign these Terms to any affiliate or in connection
with a merger, acquisition, or sale of assets without restriction.

17.5 FORCE MAJEURE

We shall not be liable for any delay or failure to perform resulting from
causes beyond our reasonable control, including but not limited to acts of
God, war, terrorism, natural disasters, labor disputes, or third-party service
outages.

17.6 EXPORT COMPLIANCE

You agree to comply with all applicable export and import laws and
regulations. You represent that you are not located in a country subject to
U.S. embargo and are not on any U.S. government list of prohibited parties.

17.7 NO AGENCY RELATIONSHIP

No agency, partnership, joint venture, or employment relationship is created
between you and Duck Programs Inc. as a result of these Terms or your use of
the Service.

17.8 NOTICES

All notices to you will be sent to the email address associated with your
account. Notices to us should be sent to [email protected]. Notices are
deemed received 24 hours after sending.


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18. CONTACT INFORMATION
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If you have questions about these Terms and Conditions, please contact us:

Company: Duck Programs Inc.
Service: DispatchHub
Email: [email protected]
Website: https://dispatchhub.io


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*** ACKNOWLEDGMENT ***
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BY CREATING AN ACCOUNT, USING THE SERVICE, OR MAKING A PAYMENT, YOU
ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS AND CONDITIONS IN THEIR ENTIRETY,
UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM. YOU SPECIFICALLY ACKNOWLEDGE
THE NO-REFUND POLICY, THE FCC LIABILITY DISCLAIMER, AND THE THIRD-PARTY
SERVICE DISCLAIMERS CONTAINED HEREIN.

If you do not agree to these Terms, you must immediately cease using the
Service and not complete any payment transactions.


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                         © 2026 Duck Programs Inc.
                           All rights reserved.
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