Privacy Policy

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                              PRIVACY POLICY
                DispatchHub - A Service of Duck Programs Inc.
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Effective Date: December 10, 2024
Last Updated: March 23, 2026


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1. INTRODUCTION
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This Privacy Policy describes how Duck Programs Inc. ("Company," "we," "us,"
or "our") collects, uses, and protects information when you use DispatchHub
(the "Service"), accessible at dispatchhub.io, including the web dashboard,
mobile applications (iOS and Android), and all related APIs and services. By
using the Service, you acknowledge that you have read, understood, and agree
to be bound by this Privacy Policy.

Duck Programs Inc. operates DispatchHub as a commercial service. This policy
governs all data collection and processing activities related to your use of
DispatchHub.


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2. DATA COLLECTION PRINCIPLES
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Duck Programs Inc. is committed to responsible data handling and adheres to
the following principles in all data collection and processing activities:

2.1 DATA MINIMIZATION

We collect only the minimum data necessary to provide, maintain, and improve
DispatchHub. Every data point collected serves a specific, documented purpose.

2.2 PURPOSE LIMITATION

Data collected for one purpose will not be repurposed for unrelated uses
without your explicit consent. For example:

- Dispatch message data is used only for service delivery and quota tracking
- Billing data is used only for payment processing and financial recordkeeping
- Technical logs are used only for debugging, security, and service improvement

We do NOT use your data for advertising, marketing to third parties, or any
purpose outside the scope of providing DispatchHub services.

2.3 LAWFUL BASIS FOR DATA COLLECTION

We collect and process your data based on the following legal grounds:

- Contractual Necessity: Data required to fulfill our service agreement with
  you (account info, service usage, billing)
- Legitimate Interests: Data needed for security, fraud prevention, and
  service improvement
- Legal Compliance: Data required to comply with tax, accounting, and
  regulatory obligations
- Consent: Data collected with your explicit permission (e.g., optional
  integrations)

2.4 CONSENT AND USER CONTROL

Your consent is obtained in the following ways:

- Account Creation: By creating an account, you consent to collection of
  essential account data
- Service Configuration: By configuring integrations (Zello, webhooks, etc.),
  you consent to transmitting data to those services
- Payment Authorization: By subscribing, you consent to billing and payment
  data collection
- Push Notifications: By enabling push notifications on the mobile app, you
  consent to receiving device tokens and notification delivery
- Optional Features: Explicit opt-in required for non-essential features

You may withdraw consent by discontinuing use of specific features or deleting
your account. However, withdrawal of consent for essential data may prevent us
from providing the Service.

2.5 SPECIAL CATEGORY DATA - WHAT WE DO NOT COLLECT

We do NOT intentionally collect sensitive personal information, including:

- Racial or ethnic origin, political opinions, religious beliefs
- Genetic or biometric data for identification purposes
- Health or medical information
- Social Security numbers or government ID numbers (except as required for
  payment processing by Stripe)
- Financial account numbers (credit card details are handled exclusively by
  Stripe)

If you inadvertently include sensitive information in dispatch messages or
other content, you do so at your own risk. We are not responsible for
sensitive data you choose to transmit through the Service.

2.6 CHILDREN'S DATA

We do NOT knowingly collect data from individuals under 18 years of age.
DispatchHub is not intended for use by minors. If we discover that we have
inadvertently collected data from a person under 18, we will delete that
information immediately. Parents or guardians who believe their child has
provided information to us should contact us at [email protected].


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3. INFORMATION WE COLLECT
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To provide and maintain the Service, we collect the following types of
information:

3.1 ACCOUNT INFORMATION

- Email address (used for authentication and account recovery)
- Display name and profile information you provide
- Profile images you upload
- Organization name and membership
- Authentication credentials and session tokens

3.2 SERVICE USAGE DATA

- Dispatch messages and call data you submit through the Service
- Call activity logs (who created, claimed, approved, released, or modified
  calls and when)
- Text-to-speech conversion data and audio files generated
- Message timestamps, character counts, and usage metrics
- Integration settings and configurations
- Inventory and equipment tracking data you enter
- Service logs, error reports, and debugging information

3.3 MOBILE APPLICATION DATA

- Push notification tokens (for delivering alerts to your device)
- Device type and operating system version
- App version information

3.4 PAYMENT AND BILLING INFORMATION

- Subscription tier and billing period
- Payment transaction records (processed securely through Stripe)
- Usage quota and consumption data for billing purposes
- We do NOT store credit card numbers or full payment details

3.5 THIRD-PARTY INTEGRATION CREDENTIALS

- Zello account credentials (username, password, network/channel information)
- Radio-over-IP (RoIP) configuration details (if applicable)
- Webhook URLs and API endpoints you configure
- Other third-party service credentials necessary for integrations

3.6 TECHNICAL DATA

- IP addresses and device information
- Browser type and version
- Operating system information
- Access times and referring URLs


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4. HOW WE USE YOUR INFORMATION
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We use the collected information for the following specific purposes:

- Service Delivery: To process and deliver dispatch announcements via Zello,
  radio systems, or other configured output methods
- Mobile App Functionality: To deliver push notifications, display call data,
  and enable team coordination from the mobile app
- Account Management: To create, maintain, and secure your user account and
  organization memberships
- Team Coordination: To facilitate role-based access, team invitations,
  coordinator workflows, and multi-organization management
- Billing and Payment: To calculate usage, process payments, and enforce
  subscription limits
- Service Improvement: To monitor system performance, diagnose technical
  issues, and enhance Service functionality
- Communication: To send account notifications, service updates, security
  alerts, and respond to support inquiries
- Legal Compliance: To comply with applicable laws, regulations, legal
  processes, and enforceable governmental requests
- Security: To detect, prevent, and address fraud, security vulnerabilities,
  and technical issues


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5. THIRD-PARTY SERVICES AND INTEGRATIONS
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*** IMPORTANT: DispatchHub integrates with external third-party services that
are beyond our control. ***

5.1 THIRD-PARTY SERVICE PROVIDERS

DispatchHub relies on the following categories of third-party services:

- Cloud Hosting: Google Cloud Platform (for application hosting and data
  storage)
- Authentication: Firebase Authentication (for user login and account security)
- Database: Google Firestore (for data persistence)
- Push Notifications: Firebase Cloud Messaging (for mobile app notifications)
- Payment Processing: Stripe (for subscription billing and payment processing)
- Communication Platforms: Zello (if you choose to integrate with Zello
  networks)
- Mobile Distribution: Apple App Store and Google Play Store (for mobile app
  distribution)
- Radio Systems: Various RoIP systems and radio equipment (if configured by
  you)

5.2 NO AFFILIATION WITH ZELLO OR OTHER THIRD PARTIES

DispatchHub and Duck Programs Inc. are NOT affiliated with, endorsed by, or
connected to Zello or any other third-party service provider. We provide
integration capabilities with third-party platforms, but we are independent
software providers. Any issues with third-party services, policies, or
platforms are outside our control and responsibility.

5.3 LIMITATION OF RESPONSIBILITY

We take NO responsibility for the actions, failures, data practices, or
policies of third-party services. This includes but is not limited to:

- Service outages or unavailability of third-party platforms
- Data breaches or security incidents at third-party providers
- Changes to third-party service terms, pricing, or functionality
- Loss of data or functionality due to third-party service changes
- Any damages resulting from your use of third-party integrations

You acknowledge that your use of third-party integrations is at your own risk,
and you should review the privacy policies and terms of service of all
third-party services you connect to DispatchHub.


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6. DATA SHARING AND DISCLOSURE
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*** We do NOT sell, rent, or trade your personal information. ***

6.1 WHEN WE SHARE DATA

We may share your information only in the following limited circumstances:

- Service Providers: With trusted third-party vendors who assist in operating
  the Service (e.g., cloud hosting, payment processing) under strict
  confidentiality agreements
- Legal Requirements: When required by law, court order, subpoena, or other
  legal process
- Protection of Rights: To protect the rights, property, or safety of Duck
  Programs Inc., our users, or the public
- Business Transfers: In connection with a merger, acquisition, or sale of
  assets, with notice to you
- With Your Consent: When you explicitly authorize us to share specific
  information

6.2 DATA TRANSMISSION TO THIRD-PARTY SERVICES

When you configure integrations (e.g., Zello, webhooks, radio systems), we
transmit your dispatch messages and related data to those services as
necessary to fulfill the Service's functionality. This transmission is
required for the Service to operate and is initiated by your configuration
choices.


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7. FCC COMPLIANCE AND RADIO COMMUNICATIONS
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*** CRITICAL: If you use DispatchHub with Radio-over-IP (RoIP) systems or any
FCC-regulated radio equipment, YOU ARE SOLELY AND EXCLUSIVELY RESPONSIBLE FOR
ALL FCC COMPLIANCE. ***

7.1 USER RESPONSIBILITY

By using DispatchHub with radio communications equipment, you acknowledge and
agree that:

- You are solely responsible for obtaining all necessary FCC licenses
- You must operate all radio equipment within the parameters of your license
- You must comply with all applicable radio frequency regulations
- Improper use of radio frequencies may result in FCC enforcement actions,
  fines, license revocation, or criminal penalties

7.2 DISPATCHHUB'S ROLE

DispatchHub is a software platform that facilitates dispatch messaging. We:

- Do NOT hold FCC licenses on your behalf
- Do NOT monitor your compliance with FCC regulations
- Do NOT provide legal advice regarding FCC compliance
- Take NO responsibility for FCC violations arising from your use of the
  Service
- Are NOT liable for any fines, penalties, or legal action resulting from
  your radio operations

7.3 INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Duck Programs Inc.,
DispatchHub, and their officers, directors, employees, and agents from any
claims, damages, losses, liabilities, and expenses (including attorneys' fees)
arising from your violation of FCC rules or regulations.


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8. DATA SECURITY
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We implement commercially reasonable security measures to protect your
information, including:

- Encryption of data in transit using TLS/SSL protocols
- Encryption of sensitive data at rest in our databases
- Secure authentication mechanisms via Firebase Authentication
- Role-based access controls within organizations
- Encrypted storage of third-party service credentials

However, no method of electronic transmission or storage is 100% secure. While
we strive to protect your information, we cannot guarantee absolute security.
You use the Service at your own risk.


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9. DATA RETENTION
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We retain your information according to the following schedule:

- Active Accounts: Data is retained for the duration of your active
  subscription
- Deleted Accounts: Upon account deletion, personal data is removed within 30
  days, except as required for legal or accounting purposes
- Usage Logs: Retained for 12 months for billing verification, support, and
  service improvement
- Financial Records: Payment and billing records retained for 7 years to
  comply with tax and accounting regulations
- Legal Hold: Data subject to legal proceedings or investigations is retained
  until the matter is resolved


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10. YOUR PRIVACY RIGHTS
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Depending on your location, you may have the following rights regarding your
personal information:

- Request access to your personal data
- Receive a copy of your data in a portable format
- Request corrections to inaccurate personal data
- Delete your account and associated personal information
- Opt out of promotional emails (you will still receive service-related
  communications)
- Control notification settings in your account dashboard and mobile app

To exercise any of these rights, contact us at [email protected]. We will
respond to your request within 30 days.


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11. COOKIES AND TRACKING TECHNOLOGIES
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11.1 ESSENTIAL COOKIES

- Authentication cookies to maintain your login session
- Security cookies to protect against fraud
- Functional cookies necessary for Service operation

11.2 WHAT WE DO NOT USE

- Third-party advertising cookies
- Cross-site tracking technologies
- Social media tracking pixels


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12. INTERNATIONAL DATA TRANSFERS
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DispatchHub is operated in the United States. If you access the Service from
outside the United States, your information will be transferred to, stored in,
and processed in the United States. By using the Service, you consent to the
transfer of your information to the United States and acknowledge that U.S.
data protection laws may differ from those in your country of residence.


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13. CALIFORNIA PRIVACY RIGHTS (CCPA)
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If you are a California resident, you have additional rights under the
California Consumer Privacy Act:

- Right to know what personal information is collected, used, shared, or sold
- Right to delete personal information (subject to legal exceptions)
- Right to opt-out of the "sale" of personal information (note: we do NOT sell
  personal information)
- Right to non-discrimination for exercising your privacy rights

To exercise these rights, email [email protected].


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14. EUROPEAN USERS (GDPR)
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If you are located in the European Economic Area (EEA) or United Kingdom, you
have rights under the General Data Protection Regulation (GDPR):

- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to lodge a complaint with a supervisory authority

Our legal basis for processing your data includes contract performance,
legitimate interests, and legal compliance.


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15. CHANGES TO THIS PRIVACY POLICY
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We may update this Privacy Policy from time to time to reflect changes in our
practices, technology, legal requirements, or other factors. When we make
material changes, we will:

- Update the "Last Updated" date at the top of this policy
- Notify you via email or display a notice within the Service

Your continued use of DispatchHub after the effective date of changes
constitutes your acceptance of the updated Privacy Policy. If you do not agree
to the changes, you must stop using the Service and may delete your account.


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16. CONTACT INFORMATION
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If you have questions, concerns, or requests regarding this Privacy Policy or
our data practices, please contact us:

Company: Duck Programs Inc.
Service: DispatchHub
Email: [email protected]
Website: https://dispatchhub.io


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                         © 2026 Duck Programs Inc.
                           All rights reserved.
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